Terms & Conditions

Wet London do accept refunds or exchanges.

In the unlikely event that item has been sent in the wrong size or item is faulty the customers must inform us within 7 working days of receiving the item. The item must be returned within 14 working days in its original package, unused condition and in a resalable condition. Shipping costs will be reimbursed. Customer will be refunded within the 14 days of receiving the goods back. Customer must inform us if they would like to cancel the order and receive a refund or would like to exchange an item of the same value.

Once the customer has received their order, we are not responsible for any problems occurring with the item after 14 days of purchasing the item. 

Customers will not be refunded if customer has intentionally made an item faulty or a damaged item has appeared to be repair by themselves or getting someone else to do it (though customer may still feel their have the right to a repair, replacement or partial refund) This will be at our discretion.

Customer will also not received a refund after the 14 days of purchase has expired due to no longer wanting an item (e.g because it’s the wrong size or colour)